customer service Archives - GeneMarksTech.com

Forbes

A Successful Tech Venture Capitalist Shares Thoughts On Enterprise AI

(This column originally appeared in Forbes) Run a business? Want to learn what enterprise AI is coming that will impact your business? Then do what I…

Gene MarksDecember 31, 2024

Forbes

Chatbots Emerge As The First Killer AI App For Businesses

(This column originally appeared in Forbes) ChatGPT. Microsoft CoPilot. Google Gemini. Anthropic. LLaMA. Nvidia. There’s been a lot of attention paid to these products, platforms and…

Gene MarksApril 26, 2024

Forbes

Klarna’s New AI Tool Does The Work Of 700 Customer Service Reps

(This column originally appeared in Forbes) If you’re not familiar with Klarna then you should be. The Swedish-based company offers a popular financing option called “buy…

Gene MarksMarch 13, 2024

Forbes

The 13 Biggest Small Business Technology Stories Of 2020

(This post originally appeared on Forbes) Every week I round up the five most important technology stories for small businesses and give an explanation

Gene MarksJanuary 3, 2021

Forbes

A Startup Raises $11 Million Using Zoom, A Ransomware Maker Gives Money To Charity…And Other Small Business Tech News

(This post originally appeared on Forbes) Here are five things in technology that happened this past week and how they affect your business.

Gene MarksOctober 25, 2020

Forbes

Google Plans to Shame Your Slow Website…And Other Small Business Tech News

(This post originally appeared on Forbes) Here are five things in technology that happened this past week and how they affect your business. Did you…

Gene MarksNovember 18, 2019

Forbes

Now Shopify Users Can Easily Advertise On Snapchat…And Other Small Business Tech News This Week

(This post originally appeared on Forbes) Here are five things in technology that happened this past week and how they affect your business. Did you…

Gene MarksMay 5, 2019