Zendesk Archives - GeneMarksTech.com

Forbes

This Week’s Small Business Technology News: Ads Coming For Chat GPT And 10 Free Windows Apps For Productivity

(This column originally appeared in Forbes) Here are five things in small business technology that happened this week and how they affect your business. Did you…

Gene MarksDecember 28, 2025

Philadelphia Inquirer

Six ways small businesses are using AI in Philly and beyond

(This column originally appeared in the Inquirer) A recent survey from Goldman Sachs found that about 68% of small-business owners are using AI — specifically generative AI “assistants”…

Gene MarksOctober 8, 2025

Forbes

Business Technology News: The Best Printers Of 2025

(This column originally appeared in Forbes) Here are five things in business technology news that happened this week and how they affect your business. Did you…

Gene MarksAugust 17, 2025

Accounting Today

Filling the AI skills gap, and other tech stories you may have missed

(This column originally appeared in Accounting Today) 1. 74% of workers blame employers for their AI skills gap A recent survey by educational platform Skillsoft reveals that 74% of workers…

Gene MarksNovember 8, 2024

Forbes

Business Tech Roundup: Here’s When The First Apple Intelligence Features Will Arrive On The IPhone

(This column originally appeared in Forbes) Here are five things in tech that happened this week and how they affect your business. Did you miss them?…

Gene MarksOctober 13, 2024

Forbes

Chatbots Emerge As The First Killer AI App For Businesses

(This column originally appeared in Forbes) ChatGPT. Microsoft CoPilot. Google Gemini. Anthropic. LLaMA. Nvidia. There’s been a lot of attention paid to these products, platforms and…

Gene MarksApril 26, 2024

Forbes

Business Tech Roundup: Apple’s New AI-Powered Device

(This column originally appeared in Forbes) Here are five things in tech that happened this week and how they affect your business. Did you…

Gene MarksApril 21, 2024

Forbes

These Are The Worst CRM Applications For Your Business

(This column originally appeared in Forbes) Recently, USA Today published their list of the Best CRMs (Customer Relationship Management) software for 2024. And there were a…

Gene MarksFebruary 12, 2024

Forbes

On CRM: What Is Conversational CRM? And Why Should You Care?

(This article originally appeared in Forbes) Another year, another CRM buzz-phrase. Every few years the customer relationship management industry seems to come up with buzz…

Gene MarksMay 24, 2022

Forbes

On CRM: Zendesk Exposes The Weakness In Most CRM Applications

(This post originally appeared on Forbes) This week cloud based customer service and sales management software maker Zendesk

Gene MarksFebruary 5, 2021